The Me+U Care Platform

Healthcare Transformed.
Revenues Realized.

No apps. No barriers. No limits.

Just human-powered digital connection that drives engagement - and boosts your bottom line.

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Traditional Outreach Costs More and Delivers Minimal Impact

Mail and phone outreach cost more and deliver less reach

Less than 25% of members download apps and access portals

70% of members abandon apps and portals within 90 days

85% prefer text over calls or emails

Every missed communication is a missed quality measure, a missed incentive, and a potential churn

Every missed communication is a missed quality measure, a missed incentive, and a potential churn

Me+U Care: Built for Today’s Market

Members
Actually Respond.

With a 92% open rate, 40% response rate, and 96% compliance rate, Me+U consistently outperforms legacy channels allowing you to reach more members at a fraction of the cost.

Fixed Cost.
Unlimited Outreach.

Me+U Care replaces per-piece mail and phone calls with unlimited, app-free digital messaging at a predictable cost. Most plans reduce correspondence spend by 65–70%, often covering the full cost of our services with this single feature.

Resilient in a Shifting Market.

As HR1 reshapes healthcare’s landscape, plans are squeezed by increasing costs, reduced staff, tighter incentive structures and shrinking rolls.

Keep eligible members covered with SMS-first compliance reminders
Engage at-risk members and reduce churn
Move quality scores up to capture more earnback revenue

More Than Just Another Member Engagement Platform

Me+U Care Capabilies

Deployment Time

< 30 days

Resources to Manage

< 1 FTE

Personal Caregiver Network™

Drives 20-40% improvement in outcomes

New Response Campaigns

Create/Send in Minutes

Charge Model

Unlimited campaigns, no hidden fees

Primary Communication Channel

SMS primary with omni-channel support

Opt-out rate

< 1%

Mobile Number Validation / Augmentation

Existing #’s validated; new numbers found (~60% hit rate)

Mass Personalization

1:1 or 1:millions – same content

Multi-media app-free Chat

Members & Staff can respond in their own time

E-document / E-forms

Delivering securely to mobile device

Reporting

Real time dashboard with AI SmartReview

Automation

Scheduled message release and response

Bidrectional Multimedia
Trusted and Personalized
Makes the Difference

Plain text is easy to ignore. Media drives action.

With Me+U Care, every SMS can include a short video, image, or secure form that feels personal and human.
The result? Members don’t just read the message.
They respond to it.

What it Looks Like

A care manager’s 15-second video reminder to schedule a diabetes screening

A text with a one-tap button to confirm care plan compliance

A refill reminder linked directly to the pharmacy

Why it Matters

68% of people remember visuals, and 83% remember videos more than text alone

Adding media lifts response rates, appointment completion, and medication adherence

A familiar face or voice builds trust and urgency

Personal Caregiver Network^TM

Increases Care Plan Compliance and Efficacy

Secure 2-way communication among members, permissioned family caregivers, providers, and health plan staff using SMS,Chat, and email

Me+U’s SMS E-Consent ability allows health plans to formally receive and document member permissions

Drives significant improvements in meaningful engagement and outcomes

Me+U’s Caregiver Identifier allows members to assign a family caregiver

Especially Powerful for Medicare, Medicaid, Duals, LTSS

Improved Satisfaction

75%

90%

Increase in overall member satisfaction scores

Increase from 75% to 90% in overall member satisfaction due to the involvement of trusted family caregivers in their health and wellness journey

Family Caregiver Identification & Consent

35%

Response rate from targeted population

91%

Provided E-Consent

Enhance Outcomes

78%

of family caregivers helped drive action

Resulting in a 32% reduction of hospital readmissions

10%

Reduction in ED visits

For members with family caregiver involvement attributed to improved home care, use of urgent care, & early intervention driven by caregivers

Real-time AI Analytics & Optimization

Demonstrate Value with Measurable Financial and Health Outcomes

While KPIs are important, Me+U partners with clients to deliver real-world outcomes, driven through an ever-expanding intelligent data set.

Real-time dashboard and analytics to optimize member outcomes and financial results

More than 25 reports available at the click of a button

Iterate and improve in real-time with AI driven SmartAdvisor to optimize messages

Real-time Machine Learning for meaningful action, follow-up and interventions

Optional APIs and SSO to access health plan data

Incorporate and correlate claims data to track outcomes and ROI

Real-time Reporting and On-Demand Dashboards for Decision Making to Drive Continuous Actions and Deliver Improved Outcomes.

Proven Results
Across Populations

98% Redetermination Success Rate

2.5x faster gap closure

More completed screenings & appointments with better adherence

3x productivity vs. phone outreach

Lower admin costs

Quality measure improvements of 30-60%

Higher HEDIS & STAR ratings