Study Overwhelmingly Proves Text Messages are an Effective Way to Communicate and Build Relationships with Patients
A recent study evaluating the use of text messages to communicate updates and information to patients whose surgery had been delayed because of the COVID-19 found patients overwhelmingly reported high satisfaction and ease of use with the messages.
This study further supported the efficacy of text messages as 98.2% of patients liked the text messages, 95.5% said that they felt more connected to their care team, 91.9% agreed that the text updates helped them avoid calling the office and 85.6% preferred text updates compared with e-mail, phone calls, or patient portal messages.
Text messages were selected as the communication channel for this study over email, patient portals and phone calls as they lack the limitations inherent with these technologies but also because research has specifically shown that text messages are both clinically effective and desired by patients.
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